商品零售企業ISO9000認證服務規范
Retail enterprises ISO9000 certification service specification
服務規范時規范超市企業服務人員（如理貨員、收銀員等）服務行為，闡明其服務內容與服務質量要求的操作性文件。
Service specification standard supermarket enterprise service personnel ( such as a tally clerk, cashier, etc.) service behavior, the service content and service quality requirements of operation document.
服務規范是衡量超市服務人員服務質量的基本依據和最低要求，它一般應包括崗位職責與任務、上崗條件、服務程序、服務內容與要求等內容。
Service specification is a measure of the supermarket staff service quality the basis and the minimum requirements, it shall generally include the responsibilities and tasks, induction conditions, service procedure, service content and requirements etc..
如收銀員的服務規范，應就其上崗準備--招呼顧客--唱收唱付-禮貌送客--清點貨款--結業下崗等各服務環節的服務內容與服務質量要求做出明確具體的規定。
As the cashier service standard, should be on its induction -- greeting customers - sing sing revenue to pay out money - - inventory - courtesy of graduation laid-off, various services sectors of service content and service quality requirements to make clear and specific provisions.